Returns and Exchanges

Updated on 26 July 2016

Your delight is our first and foremost goal. We will do everything to give you the best shopping experience you have had. To make the shipping and returns process hassle free, we have clearly laid out our policies.

  • We offer a very simple and easy 15 days return policy to you. You can conveniently return any item (check the return item list below) and avail refund, within 15 days from the date of delivery.
  • Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
  • In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place.Items without tags will not be accepted.
  • All items purchased from Fitlark.com (except Dumbbells, Rods, Gym weights, Machines, Billiards Table, Table Tennis Table, Foosball Table ) can be returned for full refund within 15 days from the date of shipment (as recorded by the shipping provider). The entire refund amount will be credited back into your corresponding account from which the payment has been made. In case of COD you will receive an email regarding your account details to initiate a refund from our end.
  • Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
  • Once your return is received by us, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and unwashed, returned within 20 days and not consisting of Dumbbells, Rods, Gym weights, Machines, Billiards Table, Table Tennis Table, Foosball Table .
  • Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
  • A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.

 

Categories Under Returnable Policy

CATEGORY RETURNABLE RETURN TAT
Cricket Yes 15 days
Badminton Yes 15 days
Tennis Yes 15 days
Basketball Yes 15 days
Volleyball Yes 15 days
Football Yes 15 days
Squash Yes 15 days
Boxing, Table Tennis, Golf Yes 15 days
Cycling Yes 15 days
Gym Accessories Yes 15 days
Running Gear Yes 15 days
Cardio No NA
Hockey Yes 15 days
Swimming Yes 15 days
Aerobic/Fitness Yes 15 days
Abs & Core Yes 15 days
Medicine Balls, Reaction Balls, Squeeze Balls Yes 15 days
Multi Gym No NA 

Returning An Item

Fitlark.com being a Start-up cannot provide return pick up service like other E commerce websites. We are trying hard to make that possible but for now we request our customers to ship the products directly to our warehouse.

To return your product, you should mail product to ::

Shop No- 16 & F-17, New Dev Shree Plaza

Opp. ICICI Bank- Kalindi Road, Meerut

Uttar Pradesh, 250002.

Inconvenience is deeply regretted.

 

Who pays for the return shipping?

In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, we will bear the cost of return shipping.  If you ever receive a tampered box please notify us immediately and we will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacing the merchandise.

For all other reasons, return shipping applicable will be borne by the customer. PS: EMS Speed Post is the cheapest and the fastest method.

 

Money Returns

Refund amount for all returned items will be credited to your Mentioned account . You may check the refund amount in your Mentioned Account by logging in. The refund usually reaches in 48-72 hours after the product is accepted and quality checked.

 

Terms & Conditions

This Return Policy applies to all items (check out the returnable items in the Return Items List above) purchased directly from Fitlark.com. The policy is subject to change. Hence, please visit our website at www. Fitlark.com for the latest policy.

 

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